Orders will be processed upon receipt of payment. From the date of payment, delivery time is estimated to be within 4-7 working days. (it may be longer or shorted depending on specific location)

• Most orders will ship within 24 hours.
• For US and Canada most orders are delivered between 4-8 days (depending on location)
• Returns accepted for 30 days
• Pad must be Unused and in its original packaging
• Shipping costs are non-refundable
• Returns or exchanges due to wrong size will require you to pay return shipping
• Returns due to functionality will fall under our warranty policy

Our Warranty Policy
Effective Date: May 25, 2026

We build our saddle pads with a no-compromise standard for quality, comfort, fit, durability, and long-term performance. We stand behind our products, and we want every customer to feel confident in the pad they choose for themselves and their horse.

This Warranty Policy explains the coverage available for our saddle pads, including our 30-day satisfaction warranty and our lifetime limited manufacturing defect warranty.

30-Day Satisfaction Warranty
We offer a 30-day satisfaction warranty beginning on the date your saddle pad is delivered, based on tracking information.

If you are not satisfied with your saddle pad within 30 days of delivery, you may submit a claim for review. Refunds or exchanges are handled on a case-by-case basis and are not automatically guaranteed.

To qualify for a 30-day satisfaction claim, the saddle pad must be returned in acceptable condition. Used pads may be eligible, but they must not have excessive dirt, hair, odor, stains, cuts, tears, or damage. We reserve the right to deny returns that are unsanitary, abused, damaged beyond normal trial use, or otherwise unsuitable for return.

If a return or exchange is requested because the customer ordered the wrong size, the customer is responsible for shipping costs.

For general 30-day satisfaction returns, return shipping is reviewed case by case. In most cases, the customer is responsible for return shipping. We may choose to cover return shipping at our discretion, especially if there is a verified product issue.

Lifetime Limited Manufacturing Defect Warranty
We also offer a lifetime limited warranty against manufacturing defects for the original purchaser.

This warranty covers defects caused by manufacturing, including:

Separation or delamination caused by manufacturing
Stitching or binding failure caused by manufacturing
Material failure not caused by normal wear, misuse, improper care, or horse damage
Wrong product construction or production error
Approved lifetime manufacturing defect claims may be resolved through repair, replacement, or store credit. We will determine the appropriate remedy based on the product condition, proof provided, and inspection results.

This lifetime warranty does not guarantee a refund.

What Is Not Covered
This warranty does not cover:

Normal wear and tear
Damage from misuse, neglect, improper storage, or improper cleaning
Damage caused by horses biting, chewing, pawing, stepping on, rubbing, or otherwise damaging the pad
Cuts, burns, tears, stains, odors, excessive hair, or cosmetic wear from use
Fit issues caused by ordering the wrong size
Products altered, repaired, or modified by anyone other than us
Custom, clearance, final sale, or discontinued products are not eligible for 30-day satisfaction returns unless there is a verified manufacturing defect.

Proof of Purchase Required
Warranty coverage applies only to the original purchaser.

To submit a warranty or satisfaction claim, customers must provide proof of purchase, such as an order number, receipt, or other verification showing that the saddle pad was purchased from us or an authorized seller.

This warranty is not transferable. It does not apply to pads purchased secondhand, resold, gifted, or transferred from the original purchaser.

How to Submit a Claim
To submit a warranty, return, exchange, or satisfaction claim, please contact us here:

[Insert warranty/contact link]

Customers may be required to provide clear photos before a claim is approved, including:

A full photo of the saddle pad
Photos of the specific issue or defect
Photos of the product label or identifying details
Any additional photos requested to evaluate the claim
Review and Inspection Process
All claims are reviewed case by case.

We may require the saddle pad to be returned before issuing a refund, exchange, repair, replacement, or store credit. Any initial approval is conditional until we receive and inspect the returned pad.

Final remedies are issued only after inspection. We reserve the right to approve, deny, or determine the appropriate remedy for any warranty, return, refund, exchange, repair, replacement, or store credit claim based on the condition of the product, proof provided, and inspection results.

Return Shipping and Packaging
Once a return, exchange, or warranty claim is approved, the customer has 14 days to ship the product back. If the product is not shipped within 14 days, the approval may be canceled.

Customers are responsible for properly packaging the saddle pad for return shipping. We are not responsible for damage caused by poor return packaging.

Customers are responsible for the product until it is received by us. We recommend using a trackable shipping method and keeping the tracking number. We are not responsible for items lost or damaged during return shipping.

Shipping Charges
Original shipping charges are non-refundable unless we determine that the issue was caused by a manufacturing defect or fulfillment error.

Return shipping is handled case by case. In most situations, the customer is responsible for return shipping unless we determine otherwise.

Refund Processing
Approved refunds will be processed within 5 to 10 business days after we receive and inspect the returned saddle pad.

Refunds are issued to the original payment method when applicable. We may offer store credit instead on a case-by-case basis.

Final Decision
We reserve the right to make the final decision on all warranty, return, refund, exchange, repair, replacement, or store credit claims.

All claims are evaluated based on the information provided, the condition of the product, proof of purchase, and inspection results.