30 DAY EXCHANGE & RETURNS
Ordered the wrong size, width, colour, or style?
Contact us within 30 days of delivery to arrange an exchange for a different available pad.
The pad you send back must be clean and unused with no hair, dirt, sweat, stains, cinch marks, or signs of riding.
Exchanging your pad
Did you pick the wrong size?
No problem! We will exchange your pad for the size you need.
HOW TO INSURE YOU QUALIFY
Protective sheet
Place a sheet or protective layer between your horses back and the new pad to keep it clean
Check your saddle fit
Inspect your saddle fit on the pad. Front, back, and depth of your D rings. If you are wishing to exchange there can not be any cinch marks on the wear leathers.
Measure the size you need
If you have decided the pad is too big or small or thin or thick, note which size you would like to exchange for.
Email us
Now that you have tested your pad, its still clean and you know the size you need, email us @ happyvalleywool@gmail.com with your order number, your exchange request and a picture of the bottom side of the pad.
Before you send it back
PLEASE REMEMBER
A pad that has been cinched up, ridden in, or otherwise used does not qualify for an exchange or refund.
The 30 days are for checking your purchase and insuring you chose the right size; they are not a riding trial.
The pad wasn’t a good fit for you?
Returns
To return your pad for a full refund, you will need to:
1-Ensure your pad is clean and free of any dirt or horse hair and shows NO wear.
2- Email us happyvalleywool@gmail.com with your order number, reason for return, and a picture of both sides of the pad.
Customers are responsible for all shipping costs associated with returns and exchanges, including shipping the product back to F10 Ultra Tuff and the cost of shipping the replacement or exchanged product to the customer. Shipping fees are non-refundable.
Testimonials
Dennis Schatz
I love mine, Have two and many miles on them.
Trinity Mehlhaff
I love my f10 pad, I ride in feedlots all day and it the only pad that lasts.
”Life in buckskin”
First ride in my F10 pad, of things I noticed right away was my shed the sweat way better the pad stayed the whole time.
Keely Durrell
I switched to f10 and the first thing i noticed is how soft they stay even after lots of abuse where other brands get hard and compact then leaving the horse with pressure marks or burns.
Monica Byrd
My favourite thing about the f10 pads is there is no break in time, just straight to work.