30 DAY EXCHANGE & RETURNS
FROM FIRST FIT CHECK TO REFUND
Check your size before you ride
Try the pad on a saddle stand, or on your horse with a clean sheet or towel under it. Check the front, the back and the depth of your D-rings. An unused pad comes back with no fee.
Ride it for up to 30 days
Cinch up and put some miles on it. If it's not right, you can still return or exchange it for a $30 USD ($35 CAD) cleaning fee.
Email us
Write to f10ultratuff@gmail.com within 30 days of delivery. Include your order number, whether you want a refund or an exchange, and whether the pad has been ridden.
Send it back on us
We email you a prepaid label. Put your order number in the package and drop it off. Please don't wash the pad first.
We inspect, then refund or ship
Refunds are issued once the pad has been checked. For an exchange, we invoice the replacement shipping and any price difference, then ship your new pad.
OUR PROMISE ON DEFECTS
If your pad separates or has a defect in materials or workmanship, tell us. We'll replace it or refund it in full, shipping included, with no fee.
GOOD TO KNOW
- Never pressure wash your pad. It pulls the felt apart, and that damage isn't covered.
- Tears from snagging and damage from pets aren't covered either.
- The 1/4 inch liner is covered for defects, but not by the 30-day guarantee.
- Original shipping costs aren't refunded.
Testimonials
Dennis Schatz
I love mine, Have two and many miles on them.
Trinity Mehlhaff
I love my f10 pad, I ride in feedlots all day and it the only pad that lasts.
”Life in buckskin”
First ride in my F10 pad, of things I noticed right away was my shed the sweat way better the pad stayed the whole time.
Keely Durrell
I switched to f10 and the first thing i noticed is how soft they stay even after lots of abuse where other brands get hard and compact then leaving the horse with pressure marks or burns.
Monica Byrd
My favourite thing about the f10 pads is there is no break in time, just straight to work.